Frequently Asked Questions

1. What materials are your products made of?

Our products are crafted using PLA (Polylactic Acid), a biodegradable and eco-friendly plastic derived from renewable resources like cornstarch and sugarcane. PLA offers durability indoors and reduces environmental impact compared to traditional plastics.

2. How customizable are your designs?

All our designs come with easy-to-select customization options, such as base color (white or black), lighting type (warm or cool white), and face color (e.g., gold). If you’re looking for something truly unique, we’re happy to accommodate custom requests. Contact us to bring your vision to life!

3. How do the lights in your products work?

Our products use LED fairy lights to create a warm, inviting glow. You can choose between warm white or cool white lighting, depending on your preference. The lights are powered by standard replaceable batteries, ensuring longevity and ease of use.

4. How durable are your products?

While PLA is biodegradable under industrial composting conditions, it is highly durable for indoor use. Our creations are designed to last for many years under normal conditions without losing their quality or appearance.

5. Do you ship internationally?

Yes, we offer international shipping! Shipping costs and delivery times vary depending on your location. You can find more details during checkout.

6. Can I order in bulk for special events or gifts?

Absolutely! We love helping customers with bulk orders for weddings, religious ceremonies, corporate gifts, and other events. Contact us for a personalized quote and lead times.

7. What is your return policy?

We accept returns for standard products within 30 days of delivery if the item is unused and in its original condition. For custom orders, returns are assessed on a case-by-case basis. Please contact us if you have any concerns about your purchase.

8. How long does it take to receive my order?

For standard products, orders typically ship within 5-7 business days. Custom orders may take longer, depending on the complexity of the design. We’ll provide an estimated delivery time when you place your order.

9. How can I contact you for additional questions?

Feel free to reach out to us through our Contact Us page or email us at support@illuminartworks.com. We’re happy to assist!